Privacy policy DigiFalk (https://digifalk.com)
About our privacy policy
DigiFalk cares greatly about your privacy. We exclusively process data that we need for (improving) our services, and
carefully handle all information gathered about you and your usage of our services. Your data is not shared with third
parties for commercial goals. This privacy policy applies to the use of the website and the services provided by
DigiFalk. The starting date for the validity of these terms and conditions is 28/05/2026, with the publication of a new
version the validity of all previous versions is canceled. This privacy policy describes what information about you is
collected by us, what this data is used for and with whom and under what conditions this data could be shared with
third parties. We also explain to you how we store your data, how we protect your data against misuse and what rights
you have regarding the personal data you provide us.
If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact
details at the end of our privacy policy
About our dataprocessing
Below you can read how we process your data, where we save it, what security techniques we use and to whom the
data is visible.
Webshopsoftware
WooCommerce
We use webhosting and email services provided by WooCommerce, For our webhosting we use the services of
OtherCloud86. Personal data gathered with the use of our website and services is shared with OtherCloud86
requires access to these details to offer (technical) support. They will not use this data for any other purposes.
OtherCloud86 has an obligation, based on the agreement we have with them, to take necessary precautions and
security measures when it comes to your personal data.
WooCommerce hosting
Our webshop has been developed using WooCommerce software, We host our webshop on a server under own
management. We have taken necessary precautions and security measures when it comes to your personal data
such as an SSL-encryption and a strong password policy.
Webhosting
Cloud86
We use webhosting and email services provided by Cloud86. Cloud86 processes personal data on our behalf and
will not use this data for their own purposes. However, they can collect metadata generated by the use of their
services, although this is not considered personal data. Cloud86 has taken necessary precautions and security
measures, both technical and organisational, to prevent loss, abuse and misuse of your personal data. Cloud86 is
bound by the confidentiality agreement we have with them.
E-mail and mailinglists
Cloud86
We use the services of Cloud86 for our regular business email traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. Cloud86 does not have access to our mailbox, and we treat all our email traffic confidentially.
Payment processors
Stripe
Stripe processes (part of) our payments in our webshop. Stripe processes your name, address and residence
information. They also process payment information such as your bank account number or credit card number.
Stripe has implemented suitable technical and organisational measures to protect your personal data. Stripe retains
the right to use your personal (anonymized) information to further improve their services and, in this context, share
it with third parties. In the case of a request for a deferred payment (credit facility) Stripe will share personal and
order information with the appropriate payment provider. All the aforementioned guarantees of the protection of
your personal data are also applicable to third parties used by Stripe that uses third parties. Stripe does not store
your data for longer than allowed by the legal terms.
Reviews
Trustpilot
We use Trustpilot to gather reviews. To leave behind a review you are required to fill in your email address, name
and place of residence. Trustpilot shares certain data with us that is required for us to match your review to your
order. Furthermore, Trustpilot publishes your name and place of residence on their own website. In some instances,
Trustpilot can contact you to ask you to clarify, elaborate or comment on your review. In case of one of our review
requests we share your name and email address with Trustpilot, they use this information with the sole purpose to
invite you to leave behind a review. Trustpilot has implemented fitting technical and organisational measures to
protect your personal data. Trustpilot retains the right to use your personal information to offer their services and
share it with third parties, we have given Trustpilot permission to do so. All of the aforementioned guarantees in
regard to the protection of your personal data are also applicable to any services by Trustpilot that uses third
parties
Transport and logistics
PostNL
If you place an order with us it is our responsibility to have your order successfully delivered to you. For the delivery
we use the services of PostNL. For a successful delivery it is important that we share you name, address and
residential details with PostNL. PostNL uses this information with the sole purpose to carry out the agreement of
delivery. In case of PostNL hiring subcontractors, they will share said information with these parties.
DHL
If you place an order with us it is our responsibility to have your order successfully delivered to you. For the delivery
we use the services of DHL. For a successful delivery it is important that we share you name, address and
residential details with DHL. DHL uses this information with the sole purpose to carry out the agreement of delivery.
In case of DHL hiring subcontractors, they will share said information with these parties.
GLS
If you place an order with us it is our responsibility to have your order successfully delivered to you. For the delivery
we use the services of GLS. For a successful delivery it is important that we share you name, address and
residential details with GLS. GLS uses this information with the sole purpose to carry out the agreement of delivery.
In case of GLS hiring subcontractors, they will share said information with these parties.
Accounting and Bookkeeping
MoneyBird
For our accounting, administration and bookkeeping we use the services of MoneyBird. We share your name,
address, residential details and general details concerning your order/purchase. This data is used for the
administration of sales invoices. Your personal data is securely sent and stored, MoneyBird has implemented fitting
technical and organisational measures to protect your personal data against loss or unauthorised use. MoneyBird is
obligated to a duty of confidentiality and will treat your data accordingly. MoneyBird does not use your personal
data for any other purposes other than those previously described above.
External sales channels
- None
Purpose of data processing
General purpose of data processing
We use your data with the sole purpose of providing you with our services. This means that the goal of processing
this data stands in direct relation to the assignment or task that you offer us. We do not use this data for
(addressed) marketing purposes. If you share information with us and we use this information to – not based on a
request – contact you at a later time, we will first ask for explicit consent. Your data is not shared with third parties,
with any other purpose than to fulfil accountancy and administrative obligations. These third parties are all
obligated to a duty of confidentiality based on the agreement we have with them, an oath or legal obligation.
Automatically collected data
Information automatically gathered by our website is processed with the sole purpose of providing you with and/or
to further improve our services. This information (for instance your IP address (anonymised), web browser and
operating system) is not personal information.
Cooperation in tax and criminal investigation
In some cases, we may be obligated by government to a lawful duty of sharing your information with the purpose of
assisting in a fiscal or criminal investigation. In such cases we are forced to comply and assist, but will, based on
lawful possibilities, offer objection.
Retention periods
We store your data for as long as you are a client with us. This means that we maintain and keep your client profile
until you make it known to us that you no longer desire to use our services. Such a message also functions as a
request to be forgotten. This also means we will maintain your data for no more than two years following your last
contact or transaction, unless there is a legal justification for doing so. We are required to keep invoices with your
(personal) information due to relevant administrative obligations, this information is safely stored for as long as the
relevant term for these obligations has not yet passed. Personnel no longer has access to your client profile and
any documents made because of your assignment or task.
Your rights
Based on valid Dutch and European law you, as a concerning party, have certain rights when it comes to personal
data that is processed by or on behalf of us. Below you may find an explanation of these rights and how you, as a
concerning party, can invoke these rights. In principle to prevent abuse we only send invoices and copies of your
data to e-mail addresses that you have made known to us. Should you wish to receive this data on another e-mail
address or for instance per mail we will ask you to identify yourself accordingly. We maintain an administration of
concluded requests, in case of a request to be forgotten we will maintain an administration of anonymised data.
You receive all invoices and copies of data in files that are structured in a machine-readable format Based on data
classifications that we use within our system. At all times you maintain the right to lodge a complaint with Autoriteit
Persoonsgegevens if you suspect that we mistreat or misuse your personal data.
Right of inspection
At all times you maintain the right to view the data we process that has a relation or may be reducible to your
person. You may request such a viewing to our contact in charge of privacy matters. You will receive a response to
your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, a
copy of all data with an added overview of processors managing this data while also mentioning the categories
under which we store this data.
Right to rectification
At all times you maintain the right to have the data we process that has a relation or may be reducible to your
person be adjusted. You may request such an adjustment to our contact in charge of privacy matters. You will
receive a response to your request within 30 days. If your request is approved we will send you, via the e-mail
address known to us, a confirmation that the data has been adjusted.
Right to restriction of processing
At all times you maintain the right to limit the data we process that has a relation or may be reducible to your
person. You may request such limiting to our contact in charge of privacy matters. You will receive a response to
your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, a
confirmation that the processing of your data is limited until you chose to cancel said limitation.
Right of transferability
At all times you maintain the right to request for the data we process that has a relation or may be reducible to
your person be processed by a third party of choice. You may send in such a request to our contact in charge of
privacy matters. You will receive a response to your request within 30 days. If your request is approved we will
send you, via the e-mail address known to us, your (personal) invoices or copies of data that we, or third parties on
behalf of us, have processed. It is highly likely that in such a case we can no longer offer our services to you for we
can no longer guarantee the previous data safety.
Right of objection and other rights
At all times you maintain the right to object to the processing done by us, or on behalf of us by third parties, of your
personal data. In case of such an objection we will immediately cease all processing of your data while your
objection is being investigated and handled. In case of a justified objection we will return all invoices and/or copies
of personal data that we, or third parties on behalf of us, have processed up until that point and cease processing
thereafter. You also maintain the right to not be subject of automated decision-making processes or profiling. We
process your data in such a way that this right does not apply. Should you believe that this right does apply then
we ask you to reach out to our contact in charge of privacy matters.
Cookies
Third-party cookies
In the event that third-party software solutions use cookies, this is stated in this privacy statement.
Privacy policy changes
At all times we maintain the right to alter our privacy policy. This page however always displays the most recent
version of our privacy policy. Should a new privacy policy have consequences for the ways in which we process
recently gathered data in regard to your person, then we will notify you of this via e-mail.
Company details
DigiFalk
Utrechtsestraat 78 8312BM Creil Nederland T 0640926592 E webmaster@digifalk.com
Contact privacy officer
Darwin Valken
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